Terms

Terms and Conditions

You should carefully read the following Terms and Conditions, Refund Policy, Maryland Student Bill of Rights and Virginia Student Contract, as any purchase implies acceptance of the following policies and contract terms. By using this website, you accept these terms and conditions in full; you represent and confirm that you are 18 years of age or your use of this website is being supervised by a person(s) who is 18 years of age. If you disagree with these terms and conditions or any part of these terms and conditions, do not use this website. These Terms and Conditions and Refund policy are subject to change without notice at anytime, with such changes reflected live on our website.


License to Use This Website

Unless otherwise stated, I Drive Smart, Inc. and I Drive Smart Too, Inc. own the intellectual property rights in the website and material on the website. All intellectual property rights are reserved. You may view; download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• Republish material from this website (including republication on another website)
• Sell, rent or sub-license material from the website
• Show any material from the website in public
• Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
• Edit or otherwise modify any material on the website
• Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spy ware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website. You must not use this website to transmit or send unsolicited commercial communications or for any purposes related to marketing.

Access

Access to User Accounts is restricted. Individual User Names and Passwords are created by individual users and should be controlled only by the intended user. If any user account access information is breached in anyway, I Drive Smart, Inc. should be notified immediately via the listed contact information by the impacted user. In the event that I Drive Smart provides you with a user ID and password to enable you to access your user account, you must ensure that the user ID and password are kept confidential. I Drive Smart may disable your user ID and password at the sole discretion of I Drive Smart without notice or explanation.

"Smart Pay" Payment Plan

When using the "Smart Pay" payment plan, students can start their in-class training immediately and can begin their behind-the-wheel training once the payment plan is completed. The behind-the-wheel session release in a proportional manner that varies by state. The details on how the in-car sessions are released can be found in Student User Accounts.  I Drive Smart reserves the right to cancel a payment plan and hold an account inactive if a payment defaults at any time during the scheduled payment process. I Drive Smart also reserves the right to pass along any associated fees or charges to the client as a result of a payment plan default.

Refunds

After twelve (12) months from the date of purchase there are no refunds. Students have twenty-four (24) months from the date of purchase to complete all training.  Student accounts will remain active during this time. Accounts will expire after twenty four (24) months. Accounts and all prior training may be reinstated after a Reinstatement Fee of $189.00 is paid. Un-used training after 12-months is honored up to (24) months but not guaranteed. Any training that is missed by the student according to the pre-arranged scheduling protocols outlined in product disclaimers do not qualify for a refund.     

Maryland, the District of Columbia and California Purchases:

There is a non-refundable $25 reservation fee charged on all refund requests. Students who withdraw from a scheduled training ( all-in class, individual & packaged behind the wheel training, and manual transmission) prior to the start of the training session, and are in accordance with the Behind the Wheel terms, will receive a full refund minus the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. Students who withdraw from a complete Driver Education Package or a Classroom only package, that has already started and has not scheduled any Behind the Wheel sessions, will not receive a refund for the classroom portion of the package. The value of the classroom training will be deducted from the full purchase, including the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. The remaining dollar amount will serve as the refund amount. Students who withdraw from a complete Driver Education Package after completing any portion of the Classroom Training or if the purchased classroom training has started, regardless of attendance,  will be charged $189.00 per completed in-car training session. A “completed” session includes any session scheduled inside the cancelation window in accordance with the Behind the Wheel Terms, also minus the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. Students who withdraw from a Supplemental Behind the Wheel Package will be charged $189.00 per completed in-car training session. A “completed” session includes any session scheduled inside the cancelation window in accordance with the Behind the Wheel Terms.

Virginia Purchases:

There is a non-refundable $25.00 reservation fee charged on all refund requests. Students who withdraw from a scheduled training (all-in class, individual & packaged behind the wheel training, and manual transmission) prior to the start of the training session, and are in accordance with the Behind the Wheel terms, will receive a full refund minus the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. Students who withdraw from a complete Driver Education Package or a Classroom only package, that has already started and has not scheduled any Behind the Wheel sessions, will not receive a refund for the classroom portion of the package. The value of the classroom training will be deducted, including the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. The remaining dollar amount will serve as the refund amount. Students who withdraw from a complete Driver Education Package after completing any portion of the Classroom Training or if the purchased classroom training has started, regardless of attendance,  will be charged $169.00 per completed in-car training session. A “completed” session includes any session scheduled inside the cancelation window in accordance with the Behind the Wheel Terms, also minus the $25.00 reservation fee, book, shipping, finance fee, and facility fee if applicable. Students who withdraw from a Supplemental Behind the Wheel Package will be charged $169.00 per completed in-car training session. A “completed” session includes any session scheduled inside the cancelation window in accordance with the Behind the Wheel Terms.

Make-Up Policy

Parent/Guardians - Students understand and agree to all state regulated make-up policies and will abide by the outlined protocols according to their licensing state for in-class sessions. 

Making up a missed class is no problem and our process is designed to be flexible and hassle free. If you miss an in-class session, you can log into your account and schedule a makeup session (choosing a location, date, and time that works best for you). Make-up sessions must be scheduled prior to the session start time. You can reschedule into any class, as long as there is still seating capacity. Please note that a $5 reservation fee is charged for each makeup to reserve your seat. This protects seat availability against "no shows' who may reserve and fail to appear for a makeup or for those that may attend and not have a reserved seat. Here are the steps to change or customize your class schedule: 

1.    Log into your account. 
2.    If you wish to change an entire schedule, you can do this prior to the first unit starting by clicking on the "Change" button that shows above the schedule      grid and picking a new class from the next screen. There is no charge to change an entire class prior to the start date and time unless there is a location fee associated with the desired class that is different from the original purchased class.  This button disappears once the session for which you are scheduled starts. 
3.    If you wish to change a single class, find the class unit you wish to reschedule and click on the Status/Reschedule icon in the column to the right labeled Status/Reschedule. This takes you to a page showing all future class options. The system will block you from scheduling two units on the same date (in which case you will see the word "conflict"). 
4.    Pick the location, date, and time that work for you and choose "Select." You are able to makeup at any open class. 
5.    Repeat, if necessary, to customize any class desired.

Behind-the-Wheel Scheduling Policies 

This notice applies to both the standard New Driver Training Porgram and any additional driving time that is purchased from I Drive Smart, Inc. 

The scheduling of behind-the-wheel sessions is a critical part of Driver Training. Sessions that apply to state certification must be scheduled on separate days and a student may not train behind-the-wheel more than two hours in one day. This is regulated by individual state motor vehicle administrations. Please do not schedule two behind-the-wheel sessions in one day unless the training is supplemental, manual or any other training NOT applicable to state certification. 

Important: A student driver may schedule available or additional purchased sessions through the I Drive Smart online system. It is recommended that in car training start to be scheduled after the first in-class session is completed, the student is in possession of a valid Learner's Permit or License, and has uploaded the Permit or License number and issue date into his or her account (using Edit Info). It is recommended that the mandated behind-the-wheel training be scheduled over a reasonable amount of time and not all at one time. All sessions must be scheduled within two years of the purchase or they will expire. 

Once the session(s) are scheduled, students may change or cancel up to three (3) calendar days before the scheduled session. The three days are worked out to the hour the session starts over a 3-day , 24-hour period (that is, 72 hours prior to the session start). For example, a session scheduled on June 25th starting at 10 AM will become a commitment on June 22 at 10 AM. Once the student is inside the three (3) calendar day window (according up to the minute) prior to a scheduled drive time, the session cannot be rescheduled or cancelled. Please be sure that the selected sessions are sessions that will be attended by the student driver. EMAIL REMINDERS ARE SENT AS A COURTESY. CLIENTS SHOULD PAY CLOSE ATTENTION TO THEIR TRAINING SCHEDULES VIA THEIR USER ACCOUNT. 

Please Note: A client is able to cancel a session directly through his or her account 24 hours per day by clicking the "Unreserve" link and confirming the cancelation. A successful cancelation will be reflected immediatly in the user account on the My Account page. If you still see the session showing on the My Account page, this means that the session is still live (not canceled). Our office hours are Monday through Friday from 9:00 AM to 4:30 PM East Coast Time. If you call or email outside of these hours to cancel a session, no action will be taken by us until our office is open on the next business day. This means that any effort to cancel a session with support from our office must occur during business hours and outside of the 72-hour window, the session cannot be canceled even if the email or call had occurred outside of the 72-hour window. 

PLEASE BE ADVISED THAT I DRIVE SMART RESERVES THE RIGHT TO CANCEL TRAINING SESSIONS WITHIN THE 3-DAY WINDOW DUE TO SUDDEN AND UNEXPECTED EMERGENCIES RELATED TO INCLEMENT WEATHER OR AN INSTRUCTORS FULL-TIME EMPLOYMNENT SCHEDULE AND THE NATURE OF THEIR PROFESSION, VEHICLE MECHANICAL OR SAFETY ISSUE. 

PLEASE SCHEDULE YOUR TRAINING VERY CAREFULLY! Unfortunately sessions that are inside the three-day window cannot be rescheduled or canceled for any reason. Therefore please be very careful when scheduling your drive time. It is important to note that when the "Unreserve" link no longer shows, the student is locked into that training session and is expected to attend. It is best to schedule each training sesison one session at a time rather than all at once. This will help avoid missed sessions. Students have 24-months from the date of purchase to complete all training. 

Please meet your I Drive Smart Instructor at the yellow I Drive Smart car at the location you have selected. It is the responsibility of the student to know and be familiar with the location of the training and where the vehicle will meet him or her. See the directions link next to your selected behind-the-wheel. Again, it is the student's responsibility to know where the training will take place. Please be sure to print off your account page listing your scheduled behind-the-wheel sessions each time you train and bring it with you to present to the behind-the-wheel Instructor. This will avoid confusion and will help to confirm your training time and location. 

The Instructor is available to meet with a parent or guardian before and after each training session to receive input, discuss the performance of the student, and make recommendations. Feel free to discuss with the Instructor the type of trainng that will take place, any concerns about your new drivier, or specific training objectives for your new driver. 

In the event that a student is running late to a session, the Instructor will remain at the training site for 30 minutes after the scheduled start time (Maryland and DC) and 10 minutes after the scheduled start time in Virginia. If a student misses a scheduled behind-the-wheel session, that student will be required to purhcase a replacement behind-the-wheel session to make up for the missed driving appointment. All students MUST HAVE IN THEIR POSSESSION A VALID STATE-SPECIFIC LEARNER'S PERMIT OR DRIVERS' LICENSE IN ORDER TO BE ABLE TO TRAIN. IF THE STUDENT FAILS TO BRING A VALID STATE-SPECIFIC PERMIT OR LICENSE, THE STUDENT WILL NOT BE PERMITTED TO TRAIN. ALL STUDENTS MUST BE IN CLOSED TOE SHOES. 

For emergency closings and cancelations students should see the web site {http://www.idrivesmart.com/weatherUpdates.cfm} for additional posting for all inclement-weather notifications. Canceled sesisons will be released by I Drive Smart, Inc. for recheduling within 24-hours.

Please understand that exceptions cannot be made to this policy as behind-the-wheel training involves very careful pre-planning. 
 

Maryland MVA Student Rights and Responsibilities


1. Each student has the right to a certified competent instructor, knowledgeable about the
curriculum and traffic safety issues. With that right each student has the responsibility to arrive
prepared and on time for every class without such distractions as talking or text messaging on
cell phones, being disrespectful to the instructor, or talking with other students in class.

2. Each student has the right to be taught the entire 30 hours of classroom instruction in an
informative, interesting and challenging manner. With that right each student has the
responsibility to be attentive and actively participate in every class.

3. Each student has the right to experience the full 6 hours of behind-the-wheel driving instruction
as required in the curriculum. With that right each student will listen to the instructor and not
drive in a negligent or dangerous manner.

4. Each student has the right to be treated in a courteous, civil and respectful manner. With that
right students have the responsibility to be polite and respectful to their instructors at all times,
and be willing to accept positive criticism to help them achieve driving success.

5. Each student has the right to attend class in a clean, safe, secure, temperature-controlled and
fully equipped classroom that meets the local fire and building codes and MVA requirements.
With that right each student has the responsibility to respect the property of the driving school
by not defacing or destroying equipment or vehicles.

6. Each student and parent/driver coach has the right to visit I Drive Smart, see the instructor’s
license and certification, and the right to observe any class session including in-car sessions, in
which their child is included. With that right each parent/driver coach has the responsibility to
refrain from interfering with the instruction, classroom or driving, while the class is in session.

7. Each parent/driver coach and student has the right to have the driver education program,
including both the 30 hours of classroom instruction and the 6 hours of required driving time,
completed within 18 weeks of the first day of class. With that right each parent/driver coach has the
responsibility to take an active role in his/her student’s driver education by monitoring all progress,
communicating with the driving school and/or instructor, and practicing with the
student driver if he/she has a learner’s permit.

8. Each parent/driver coach and student has the right to place a complaint with the Motor Vehicle
Administration regarding problems associated with I Drive Smart or the instructor (the number
to call is (410-424-3751). With that right each parent/driver coach and student has the
responsibility to attempt to promptly pay I Drive Smart for the driver education class and to
attempt to alert the owner or manager of I Drive Smart about any problems or complaints
before contacting an outside agency.

Note: If the student has not scheduled and/or attended all required training within the
18 week period, it is considered by I Drive Smart, Inc. as an implied waiver of this
requirement under the MVA Student Bill of Rights and Responsibilities.

Data Security (Maryland Residents)

I Drive Smart and all parties accessing this secure data are required by law to abide by the Maryland Personal Protection Act
 
The Personal Information Protection Act:
 
The Personal Information Protection Act (PIPA), MD. Code Ann. Comm. Law 14-3504 (see: http://www.oag.state.md.us/idtheft/businessGL.htm) was enacted to make sure that Maryland consumers' personal identifying information is reasonably protected, and if it is compromised, they are notified so that they can take steps to protect themselves. PIPA contains provisions for notification of consumers in the event of a data security breach and for reasonable security measures to protect consumers' personal identifying information.
 
Components of the statute:
 
PIPA defines “Personal information” as an individual's first and last name in combination with a: Social Security Number, Driver's License Number, Financial Account Number or Individual Taxpayer Identification Number unless the information is encrypted, redacted or otherwise rendered unusable. A “security breach” is defined as the unauthorized acquisition of computerized data that compromises the security, confidentiality or integrity of personal information. If a business experiences a security breach where personal information that, combined, may pose a threat to a consumer if misused, that business must notify any affected consumers residing in Maryland. Once a security breach is detected, a business must conduct in good-faith a reasonable and prompt investigation to determine whether the information that has been compromised has been or is likely to be misused, i.e. for identity theft. If the investigation shows that there is a reasonable chance that the data will be misused, that business must notify the affected consumers.
 
In the event of a security breach, notice must be given to consumers as soon as reasonably practicable following the investigation. A business may delay notification if requested by a law enforcement agency or to determine the scope of the breach, identify all the affected individuals or restore the integrity of the system. Notice to affected consumer must be given in writing and sent to the most recent address of the individual, or by telephone to the most recent phone number. Notice may be sent via e-mail if an individual has already consented to receive electronic notice or the business primarily conducts its business via the Internet. The law also contains a provision for substitute notice, allowing a business to provide notice of a security breach by e-mail, posting on its website and notice to statewide media if the cost of notice would exceed $100,000 or the number of consumers to be notified exceeds 175,000 individuals.
 
The notice sent to consumer must include the following:

  • Description of the information compromised.
  • Contact information for the business, including a toll-free number if the business has one.
  • Toll-free numbers and addresses for each of the three credit reporting agencies: Equifax, Experian and TransUnion.
  • Toll-free numbers, addresses and Websites for the Federal Trade Commission (FTC) and the Office of the Attorney General (OAG).
  • A statement that the individual can obtain information from these sources about steps to avoid identity theft. 

Prior to sending notification to consumers, PIPA states that a business must notify the OAG. Include a brief description of the nature of the security breach, the number of Maryland residents being notified, what information has been compromised, and any steps the business is taking to restore the integrity of the system. Also attach a sample copy of the notice being sent to consumers and send to the OAG:
 
By U.S. Mail:
Office of the Attorney General
Attn: Security Breach Notification
200 St. Paul Place
Baltimore, MD 21202
 
By Fax:
Attn: Security Breach Notification
(410) 576-6566 (number subject to change)
 
By E-mail:
Idtheft@oag.state.md.us
Please direct any questions to Administrator of the Identity Theft Program at
(410) 576-6574 (number subject to change)
 
When a business is destroying records that contain personal information, it must take reasonable steps to protect against unauthorized access to or use of the personal information. A business that owns or licenses personal information must implement and maintain reasonable security procedures and practices appropriate to nature of the personal information and nature and size of business. If a business uses a non-affiliated third party to perform services and discloses personal information to the third party, the contract must require the third party to implement and maintain reasonable security procedures (eff. 1/1/09)
 
If a business' primary or functional regulator has rules, regulations or policies regarding protection of personal information and notice, and is in compliance with those rules, that business will be deemed to be in compliance with PIPA. Similarly, compliance with the Gramm-Leach-Bliley Act or other specified federal laws is deemed to be in compliance with Maryland law.
 
A violation of the Maryland Personal Protection Act is an unfair or deceptive trade practice as defined by the Maryland Consumer Protection Act.

Use of Personal Information

I Drive Smart, Inc. will not sell to a third party any client personal information, such as personal contact information, without the prior consent of the client. However, if a client makes public statements or claims, such as in the media or on review websites such as, but not limited to, Angie's List, Yelp, or Google, the client, by taking such action, consents to I Drive Smart making public the client's training record. This includes, but is not limited to, the amount and type of training purchased and completed, training scores, comments and notes, and any other aspect of the client record as I Drive Smart, Inc. deems necessary in making a public response.

Documents Signed via E-Certification

Compliance with individual state regulations regarding driver education training require the signing of specific forms related to the certification of a student driver. I Drive Smart utilizes a state approved process in our operating footprint where students and their parent/guardian sign electronically through the secure login of their user account. This signing process is identified as E-Certification. By selecting the "E-CERTIFY" button, you are signing the form electronically as approved by regulating state agency. You agree your electronic signature is the legal equivalent of your manual/handwritten signature on all documents. By selecting "E-CERTIFY" using any device, means or action, you consent to the legally binding terms and conditions of all forms signed. You further agree that your signature on all documents (effected by clicking the "E-CERTIFY" button) is as valid as if you signed the document in writing. You also agree that no certification authority or other third-party verification is necessary to validate your E-Signature, and that the lack of such certification or third-party verification will not in any way affect the enforceability of your E-Signature or any resulting agreement between you and I Drive Smart, Inc.. You are also confirming that you are the student (if 18 or older) or the legal guardian of the student.

State Certificates

For clients in the states of California and Virginia, we may issue one of the following official state certificates upon completion of training:

  • California:
    • Certificate of Completion of Non-Classroom Driver Education: Form DL 400C, Pink Form, for completion of Online training
    • Certificate of Completion of Non-Classroom Driver Education: Form DL 400B, Blue Form, for completion of Classroom training
    • Certificate of Completion of Behind-the-Wheel Training: Form DL 400D, Blue Form, for completion of in-car training
  • Virginia:
    • Virginia Driver Training Certificate: DTSB Form, for completion of Virginia driver-education prorgam by minor
    • Virginia Driver Training Re-Examination Certificate: DTSC Form, for completion of Virginia driver-education prorgam by someone who must retake the VA permit test after not passing three times
    • Virginia Driver Training Completion Certificate - Adult Waiver: DTSD Form, for completion of Virginia driver-education program by  someone age 18 or older
    • Virginia Driver Training Affirmation of Attendance Certificate - 90-Minute Parent/Teen Driver Education Component: DTS 90 Form
These official forms must not be lost as they are state-issued documents related to  licensing. In the event that a client loses or misplaces any official state certificate, there is a cost for I Drive Smart to issue and mail a duplicate certificate.