Terms of Use

Terms and Conditions, Refunds, Maryland Student Bill of Rights & Virginia Contract

Terms and Conditions

You should carefully read the following Terms and Conditions, Refund Policy, Maryland Student Bill of Rights and Virginia Student Contract, as any purchase implies acceptance of the following policies and contract terms. By using this website, you accept these terms and conditions in full; you represent and confirm that you are 18 years of age or your use of this website is being supervised by a person(s) who is 18 years of age. If you disagree with these terms and conditions or any part of these terms and conditions, do not use this website. These Terms and Conditions and Refund policy are subject to change without notice, with such changes reflected live in our website.

License to Use This Website

Unless otherwise stated, I Drive Smart, Inc. and I Drive Smart Too, Inc. own the intellectual property rights in the website and material on the website. All intellectual property rights are reserved. You may view; download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• Republish material from this website (including republication on another website)
• Sell, rent or sub-license material from the website
• Show any material from the website in public
• Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
• Edit or otherwise modify any material on the website
• Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spy ware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website. You must not use this website to transmit or send unsolicited commercial communications or for any purposes related to marketing.

Access

Access to User Accounts is restricted. Individual User Names and Passwords are created by individual users and should be controlled only by the intended user. If any user account access information is breached in anyway, I Drive Smart, Inc. should be notified immediately via the listed contact information by the impacted user. In the event that I Drive Smart provides you with a user ID and password to enable you to access your user account, you must ensure that the user ID and password are kept confidential. I Drive Smart may disable your user ID and password at the sole discretion of I Drive Smart without notice or explanation.

"Smart Pay" Payment Plan

When using the "Smart Pay" payment plan, students can start their in-class training immediately and can begin their behind-the-wheel training once the payment plan is completed. The behind-the-wheel session release in a proportional manner that varies by state. The details on how the in-car sessions are released can be found in the relevant state FAQs page:

I Drive Smart reserves the right to cancel a payment plan and hold an account inactive if a payment defaults at any time during the scheduled payment process. I Drive Smart also reserves the right to pass along any associated fees or charges to the client as a result of a payment plan default.

Refunds

Maryland and DC Purchases:

The Maryland COMAR under Section 11.23.02.08A(14) requires that a certified school must: “Provide a prorated refund to a student who withdraws or transfers from the school.” It is important to note that students have up to 24 months (2 years) to complete all training as individual user accounts will remain active for 2-years after the date of point of purchase. Students completing training outside of the 24-month window are required to pay a $189.00 reinstatement fee. After 12 months from the date of purchase, there are no refunds. There is a non-refundable $25 reservation deposit charged on all cancelations after any purchase of services. The following prorated refund schedule applies to all Maryland and DC Purchases. The following prorated refund schedule applies to all Maryland and DC Purchases.
o Students who withdraw from a scheduled training (all in-class, individual and packaged behind-the-wheel training to include Skid Avoidance and Basic Car Control Training) prior to the start of the scheduled training session and in accordance with all Behind-the-Wheel Terms for which they are registered, will receive a full refund minus a $25 reservation deposit and any book, shipping fee, and location fee, if applicable.
o Students who withdraw from a complete Driver Education Package (included in-class and behind-the wheel training), or from the Classroom-Only training, will not receive a refund for any of the classroom training if their first scheduled classroom session has begun, whether or not the student has attended. The value of the classroom training ($329) will be deducted from the amount paid, in addition to the $25 reservation deposit and any materials, shipping fee, and location fee, if applicable. This applies to students that have not started any portion of their in-car training.
o Students who withdraw from a complete Driver Education Package will be charged $199 per completed in-car training session, in addition to the $25 reservation deposit and any materials, shipping fee, and location fee, if applicable. A "completed" session includes any session scheduled inside the cancelation window. The balance paid in the refund will be the difference between the original payment amount and the charges just outlined. For example, a client who paid $659 for a class with a $30 location fee, who withdraws from the program after completing two in-car training sessions, but having no classroom training date in the past, will be refunded $206 (= $659 - $30 - $25 - $398).
o Students who withdraw from a package of Supplemental Behind-the-Wheel sessions will be charged $199 per completed in-car training session, in addition to the $25 reservation deposit. A "completed" session includes any session scheduled inside the cancelation window. The balance paid in the refund will be the difference between the original payment amount and the charges just outlined. For example, a client who paid $459 for a package of three in-car sessions, who withdraws from the program after completing two in-car training sessions will be refunded $36 (= $459 - $25 - $398).
o We recommend that students attend the first scheduled in-class session, if applicable, prior to any in-car training. This is a suggestion but not a requirement.

Virginia Purchases:

It is important to note that students have up to 24 months (2 years) to complete all training as individual user accounts will remain active for 2-years after the date of point of purchase. Students completing training outside of the 24-month window are required to pay a $189.00 reinstatement fee. After 12 months from the date of purchase, there are no refunds. There is a non-refundable reservation deposit charged on all  cancelations after any purchase of services. The following prorated refund schedule applies to all Virginia Purchases.
o Students who withdraw from a scheduled training (all in-class, individual and packaged behind-the-wheel training to include Skid Avoidance and Basic Car Control Training) prior to the start of the scheduled training session and in accordance with all Behind-the-Wheel Terms for which they are registered, will receive a full refund minus a $25 reservation deposit and any book, shipping fee, and location fee, if applicable.
o Students who withdraw from a complete Virginia Driver Education Package (included in-class and behind-the wheel training), or from the Classroom-Only training, will not receive a refund for any of the classroom training if their first scheduled classroom session has begun, whether or not the student has attended. The value of the classroom training ($329) will be deducted from the amount paid, in addition to the $25 reservation deposit and any materials, shipping fee, and location fee, if applicable. This applies to students that have not started any portion of their in-car training.
o Students who withdraw from a complete Virginia Driver Education Package will be charged $179 per completed in-car training session, in addition to the $25 reservation deposit and any materials, shipping fee, and location fee, if applicable. A "completed" session includes any session scheduled inside the cancelation window. The balance paid in the refund will be the difference between the original payment amount and the charges just outlined. For example, a client who paid $659 for a class with a $30 location fee, who withdraws from the program after completing two in-car training sessions, but having no classroom training date in the past, will be refunded $246 (= $659 - $30 - $25 - $358).
o Students who withdraw from a package of Supplemental Behind-the-Wheel sessions will be charged $179 per completed in-car training session, in addition to the $25 reservation deposit. A "completed" session includes any session scheduled inside the cancelation window. The balance paid in the refund will be the difference between the original payment amount and the charges just outlined. For example, a client who paid $424 for a package of three in-car sessions, who withdraws from the program after completing two in-car training sessions will be refunded $41 (= $424 - $25 - $358).
o For students who have only purchased a behind-the-wheel package for the approved Virginia Driver Education Program and withdraw after completion of the first in-car session ("completion" includes any sessions scheduled inside the cancelation window), the student will receive a 50% refund for all remaining sessions. After the completion of the second in-car session, the student will receive a 25% refund for all sessions not scheduled within 72 hours. No refunds will be given after completion of the third session.
o We recommend that students attend the first scheduled in-class session, if applicable, prior to any in-car training. This is a suggestion but not a requirement.

Make-Up Policy

Parent/Guardians - Students understand and agree to all state regulated make-up policies and will abide by the outlined protocols according to their licensing state.

Maryland MVA Student Rights and Responsibilities

1. Each student has the right to a certified competent instructor, knowledgeable about the
curriculum and traffic safety issues. With that right each student has the responsibility to arrive
prepared and on time for every class without such distractions as talking or text messaging on
cell phones, being disrespectful to the instructor, or talking with other students in class.

2. Each student has the right to be taught the entire 30 hours of classroom instruction in an
informative, interesting and challenging manner. With that right each student has the
responsibility to be attentive and actively participate in every class.

3. Each student has the right to experience the full 6 hours of behind-the-wheel driving instruction
as required in the curriculum. With that right each student will listen to the instructor and not
drive in a negligent or dangerous manner.

4. Each student has the right to be treated in a courteous, civil and respectful manner. With that
right students have the responsibility to be polite and respectful to their instructors at all times,
and be willing to accept positive criticism to help them achieve driving success.

5. Each student has the right to attend class in a clean, safe, secure, temperature-controlled and
fully equipped classroom that meets the local fire and building codes and MVA requirements.
With that right each student has the responsibility to respect the property of the driving school
by not defacing or destroying equipment or vehicles.

6. Each student and parent/driver coach has the right to visit I Drive Smart, see the instructor’s
license and certification, and the right to observe any class session including in-car sessions, in
which their child is included. With that right each parent/driver coach has the responsibility to
refrain from interfering with the instruction, classroom or driving, while the class is in session.

7. Each parent/driver coach and student has the right to have the driver education program,
including both the 30 hours of classroom instruction and the 6 hours of required driving time,
completed within 18 weeks of the first day of class. With that right each parent/driver coach has the
responsibility to take an active role in his/her student’s driver education by monitoring all progress,
communicating with the driving school and/or instructor, and practicing with the
student driver if he/she has a learner’s permit.

8. Each parent/driver coach and student has the right to place a complaint with the Motor Vehicle
Administration regarding problems associated with I Drive Smart or the instructor (the number
to call is (410-424-3751). With that right each parent/driver coach and student has the
responsibility to attempt to promptly pay I Drive Smart for the driver education class and to
attempt to alert the owner or manager of I Drive Smart about any problems or complaints
before contacting an outside agency.

Note: If the student has not scheduled and/or attended all required training within the
18 week period, it is considered by I Drive Smart, Inc. as an implied waiver of this
requirement under the MVA Student Bill of Rights and Responsibilities.

Data Security (Maryland Residents)

I Drive Smart and all parties accessing this secure data are required by law to abide by the Maryland Personal Protection Act
 
The Personal Information Protection Act:
 
The Personal Information Protection Act (PIPA), MD. Code Ann. Comm. Law 14-3504 (see: http://www.oag.state.md.us/idtheft/businessGL.htm) was enacted to make sure that Maryland consumers' personal identifying information is reasonably protected, and if it is compromised, they are notified so that they can take steps to protect themselves. PIPA contains provisions for notification of consumers in the event of a data security breach and for reasonable security measures to protect consumers' personal identifying information.
 
Components of the statute:
 
PIPA defines “Personal information” as an individual's first and last name in combination with a: Social Security Number, Driver's License Number, Financial Account Number or Individual Taxpayer Identification Number unless the information is encrypted, redacted or otherwise rendered unusable. A “security breach” is defined as the unauthorized acquisition of computerized data that compromises the security, confidentiality or integrity of personal information. If a business experiences a security breach where personal information that, combined, may pose a threat to a consumer if misused, that business must notify any affected consumers residing in Maryland. Once a security breach is detected, a business must conduct in good-faith a reasonable and prompt investigation to determine whether the information that has been compromised has been or is likely to be misused, i.e. for identity theft. If the investigation shows that there is a reasonable chance that the data will be misused, that business must notify the affected consumers.
 
In the event of a security breach, notice must be given to consumers as soon as reasonably practicable following the investigation. A business may delay notification if requested by a law enforcement agency or to determine the scope of the breach, identify all the affected individuals or restore the integrity of the system. Notice to affected consumer must be given in writing and sent to the most recent address of the individual, or by telephone to the most recent phone number. Notice may be sent via e-mail if an individual has already consented to receive electronic notice or the business primarily conducts its business via the Internet. The law also contains a provision for substitute notice, allowing a business to provide notice of a security breach by e-mail, posting on its website and notice to statewide media if the cost of notice would exceed $100,000 or the number of consumers to be notified exceeds 175,000 individuals.
 
The notice sent to consumer must include the following:

  • Description of the information compromised.
  • Contact information for the business, including a toll-free number if the business has one.
  • Toll-free numbers and addresses for each of the three credit reporting agencies: Equifax, Experian and TransUnion.
  • Toll-free numbers, addresses and Websites for the Federal Trade Commission (FTC) and the Office of the Attorney General (OAG).
  • A statement that the individual can obtain information from these sources about steps to avoid identity theft. 

Prior to sending notification to consumers, PIPA states that a business must notify the OAG. Include a brief description of the nature of the security breach, the number of Maryland residents being notified, what information has been compromised, and any steps the business is taking to restore the integrity of the system. Also attach a sample copy of the notice being sent to consumers and send to the OAG:
 
By U.S. Mail:
Office of the Attorney General
Attn: Security Breach Notification
200 St. Paul Place
Baltimore, MD 21202
 
By Fax:
Attn: Security Breach Notification
(410) 576-6566 (number subject to change)
 
By E-mail:
Idtheft@oag.state.md.us
Please direct any questions to Administrator of the Identity Theft Program at
(410) 576-6574 (number subject to change)
 
When a business is destroying records that contain personal information, it must take reasonable steps to protect against unauthorized access to or use of the personal information. A business that owns or licenses personal information must implement and maintain reasonable security procedures and practices appropriate to nature of the personal information and nature and size of business. If a business uses a non-affiliated third party to perform services and discloses personal information to the third party, the contract must require the third party to implement and maintain reasonable security procedures (eff. 1/1/09)
 
If a business' primary or functional regulator has rules, regulations or policies regarding protection of personal information and notice, and is in compliance with those rules, that business will be deemed to be in compliance with PIPA. Similarly, compliance with the Gramm-Leach-Bliley Act or other specified federal laws is deemed to be in compliance with Maryland law.
 
A violation of the Maryland Personal Protection Act is an unfair or deceptive trade practice as defined by the Maryland Consumer Protection Act.

Use of Personal Information

I Drive Smart, Inc. will not sell to a third party any client personal information, such as personal contact information, without the prior consent of the client. However, if a client makes public statements or claims, such as in the media or on review websites such as, but not limited to, Angie's List, Yelp, or Google, the client, by taking such action, consents to I Drive Smart making public the client's training record. This includes, but is not limited to, the amount and type of training purchased and completed, training scores, comments and notes, and any other aspect of the client record as I Drive Smart, Inc. deems necessary in making a public response.

Documents Signed via E-Certification

Compliance with individual state regulations regarding driver education training require the signing of specific forms related to the certification of a student driver. I Drive Smart utilizes a state approved process in our operating footprint where students and their parent/guardian sign electronically through the secure login of their user account. This signing process is identified as E-Certification. By selecting the "E-CERTIFY" button, you are signing the form electronically as approved by regulating state agency. You agree your electronic signature is the legal equivalent of your manual/handwritten signature on all documents. By selecting "E-CERTIFY" using any device, means or action, you consent to the legally binding terms and conditions of all forms signed. You further agree that your signature on all documents (effected by clicking the "E-CERTIFY" button) is as valid as if you signed the document in writing. You also agree that no certification authority or other third-party verification is necessary to validate your E-Signature, and that the lack of such certification or third-party verification will not in any way affect the enforceability of your E-Signature or any resulting agreement between you and I Drive Smart, Inc.. You are also confirming that you are the student (if 18 or older) or the legal guardian of the student.

State Certificates

For clients in the states of California and Virginia, we may issue one of the following official state certificates upon completion of training:

  • California:
    • Certificate of Completion of Non-Classroom Driver Education: Form DL 400C, Pink Form, for completion of Online training
    • Certificate of Completion of Non-Classroom Driver Education: Form DL 400B, Blue Form, for completion of Classroom training
    • Certificate of Completion of Behind-the-Wheel Training: Form DL 400D, Blue Form, for completion of in-car training
  • Virginia:
    • Virginia Driver Training Certificate: DTSB Form, for completion of Virginia driver-education prorgam by minor
    • Virginia Driver Training Re-Examination Certificate: DTSC Form, for completion of Virginia driver-education prorgam by someone who must retake the VA permit test after not passing three times
    • Virginia Driver Training Completion Certificate - Adult Waiver: DTSD Form, for completion of Virginia driver-education prorgam by comeone age 18 or older
    • Virginia Driver Training Affirmation of Attendance Certificate - 90-Minute Parent/Teen Driver Education Component: DTS 90 Form
These official forms must not be lost as they are state-issued documents related to  licensing. In the event that a client loses or misplaces any official state certificate, there is a $75 cost for I Drive Smart to issue and mail a duplicate certificate.


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I Drive Smart Corporate Office:
30 Courthouse Square, Suite G-2
Rockville, Maryland 20850
Phone: 301.605.7761
Fax: (800) 783-1183