A: You can sign up and take the classroom portion of our driver-education program at any age. You do not need a learner's permit or license to take the classroom training. You do need a valid learner's permit or license in order to train with us (or anyone else) in a vehicle. The Maryland Motor Vehicle Administration (MVA) and I Drive Smart, Inc. recommend that students begin with the classroom portion of the Driver Education program, if possible, consisting of 30 hours of in-class instruction. The knowledge-based training is an important foundation for behind-the-wheel training. The class provides some helpful information for the permit test but IS NOT designed for the permit test itself. The student can take the permit test based on age (15 years and 9 months) without ever having taken the classroom training. The Maryland MVA recommends reviewing the Maryland Driver's Manual (http://www.mva.maryland.gov/drivers/maryland-drivers-manual.htm) and practicing the online tutorial (http://www.mva.maryland.gov/drivers/rookie-driver/tutorial/tutorial-intro.html) multiple times to prepare for the test. The student can then complete the behind-the-wheel portion of the training after the Learner's Permit is obtained. It is best to stretch the training (with us as well as with the adult logging the supervised training) over a period of time to give each student the opportunity to absorb both the in-class and behind-the-wheel material.
A: Students are permitted under MVA guidelines to make up a missed class within a reasonable amount of time. If you miss an in-class session, you can log into your account and schedule a makeup session (choosing a location, date, and time that works best for you). We appreciate if you try to schedule make-up sessions prior to the class starting so that the instructor has an accurate roster for the class being missed and to open the seat for another student.
You can reschedule into any class, as long as there is still seating capacity. Here are the steps to change or customize your class schedule:
1. Log into your account.
2. If you wish to change an entire schedule, you can do this prior to the first unit starting by clicking on the Change button that shows above the schedule grid and picking a new class schedule from the next screen. This button disappears once the session for which you are scheduled starts.
3. If you wish to change a single class, find the class unit you wish to reschedule and click on the Status/Reschedule icon in the column to the right labeled Status/Reschedule.
a. This takes you to a page showing all future class options. The system will block you from scheduling two units on the same date (in which case you will see the word “conflict”).
4. Pick the location, date, and time that work for you and choose “Select.” You are able to makeup at any open class. There is no charge for this change unless it is into a class that has a higher location fee than you originally paid, in which case there is a $5 fee.
5. Repeat, if necessary, to customize any class desired.
Q: What is the policy for inclement weather?
A: Our inclement weather policy starts with this basic premise: I Drive Smart will not put students into dangerous situations. If the weather conditions make it unsafe to drive, we will cancel the training. That said, we will not cancel training on the mere threat of bad weather or if there is a small amount of precipitation. We will only cancel if the conditions create a hazardous situation for training.
Our decisions related to inclement weather can always be easily found from any page on our website using the button/link in the upper-left portion of the screen called "Inclement Weather Updates." We will update this page whenever weather conditions warrant, so it is the first place to look if you have any questions. After updating our Inclement Weather page, we will next blast emails to those affected, to the best of our abilities. However, since our office can sometimes be affected by the very weather creating the impact, please do not rely on personal emails or phone calls. Simply check out the Inclement Weather page if you ever have any questions about the status of training.
General Inclement Weather Policy
I Drive Smart will not put students into dangerous situations.
In-class training sessions follow the relevant public school system's policy (by city/county) for emergency closings and cancellations. If the location operates on an independent policy, we will follow that policy. If the location is closed (or closes early), classes after this point will be closed. If schools are delayed, we typically will hold our classes as long as the schools allow for this. Cancelled classes(s) will be re-scheduled by I Drive Smart within a reasonable amount of time, often by simply adding another day to the schedule according to the class sequence pattern (e.g., by adding a Monday to a Mon-Fri session or a Tuesday to a Tue-Thu session). Most often, if the class session has already started, we move the postponed class to occur prior to Unit 9, producing the least disruption for those doing makeup classes.
Behind-the-wheel sessions are generally held rain or shine. However, if weather conditions warrant (i.e., snow or ice that make training risky), we will cancel training for the safety of our clients. We will rarely cancel due to rain or winds, unless the conditions are very severe. We look at less-than-ideal weather as presenting an opportunity for the client to train in adverse conditions with the safety of a professional instructor and a second, safety brake.
A: You must be 15 years and 9 months old to sit for the Learner's Permit test. You do not have to have taken Driver Education to get a learner's permit. You must study the Maryland Driver Handbook (http://www.mva.maryland.gov/drivers/maryland-drivers-manual.htm) and take a test at a full service MVA location. The Maryland MVA recommends practicing the online tutorial (http://www.mva.maryland.gov/drivers/rookie-driver/tutorial/tutorial-intro.html) multiple times to prepare for the test.
A: The Maryland MVA no longer issues paper certificates to completed students to clear them to take the MVA Licensing Test. Certified schools such as I Drive Smart now enter the completed student's information into the MVA On-line Certification Web Interface. The MVA will have your student information in their system when you arrive on test day as long as you have completed all the required training, submitted your forms to I Drive Smart and have been cleared by I Drive Smart to schedule your test.
Once you have completed all the required course work for both the in-class training and the behind-the-wheel training, you must submit the following forms to the I Drive Smart office via the outlined submission process below:
1. Student In-class Completion Form/Record
2. Student Behind-the-Wheel Completion Form/Record
3. Student Answer Sheet (found in your student handbook)
4. Student MVA Bill of Rights Form (signed by parent or guardian)
5. Student In-car Evaluation Form
How do I submit my required Student Forms:
A: As of September 1, 2010 I Drive Smart tracks all required student forms via our on-line Event Management System. As a student progresses through both in-class and behind-the-wheel training, all data are entered by individual instructors which will automatically populate onto the appropriate form. Students only have to manage their Maryland Classroom Student Answer Sheet contained in your issued Student Manual. This sheet along with your book should be brought to all in-class training sessions so all answers, scores and instructor signatures can be documented. The answer sheet also serves as the student's receipt of attendance. DO NOT MISPLACE THIS ANSWER SHEET. All other documents are handled by the I Drive Smart Event Management System. Students and Parents can view student scores and attendance by logging into the User Account after each session.
Once a student has completed all training, he or she will be able to view all completed forms with scores and signatures showing 24-hours after their last training session via the User Account. Additionally, a completed student will receive an email instructing the student to do the following:
Step One: Once notified via the student's User Account, the student should download, print and view all forms.
Step Two: After all documents are signed by the student/parent/guardian, the forms should be submitted in one of the following methods:
Electronic Upload: Print and sign your forms, scan and upload directly into your User Account
See directions on the Upload Forms Page in your User Account.
Email: Students can scan and email to firstname.lastname@example.org
Fax: Students can fax clean copies to (800) 783-1183 (include a transmittal)
Mail: Mail the MVA white copies to:
I Drive Smart, Inc.
30 Court House Square, G-2
Rockville, MD 20850
Attention: Student Document Review
Once the student's documents have been received and approved by the office, the student will receive an email and a notice in the User Account clearing the student to schedule the licensing test at the Motor Vehicle Administration.
Q: What is the Graduated Licensing Program?
A: The program requires novice drivers to gain more driving experience with a supervising driver and gradually move up through the licensing process until full license status is achieved. Under the graduated licensing system, non-commercial license applicants, who have never held a driver's license, must progress through three licensing levels:
Level 1 = Learner's permit (15 years and 9 months)
Level 2 = Provisional license (after completing Driver Education and after passing the driving test)
Level 3 = Full license
Q: I have been trying to print the forms for four days from three different computers and if I am in Microsoft Explorer it kicks me out; if I use Firefox, it says to wait (forever) for the form to download. Please advise.
A: We are sorry for your experience and share in your frustration. Occasionally, Adobe’s software has glitches in certain browsers, and this is especially a problem for people on the Apple/Macintosh platform. If you are having problems seeing the forms to print them out, there is a potential work-around solution to address your issue. Instead of trying to view the document through the browser, try to download the file to your computer. Make sure to remember where on your hard drive you choose to save the file so that you can find it later. Once downloaded, you should be able to open the PDF file with Adobe Reader software (no browser involved at this point), view the information, and print it. please follow the below steps:
While Adobe promised that they will fix the “browser bug,” we can’t just wait for them to solve it, so we are hoping that these instructions will address the challenges that you have been experiencing. If you continue to have problems downloading your form, please let us know. Good luck, and thank you for choosing I Drive Smart!
Q: How does the Payment Plan work?
A: If you purchase with a Payment Plan (available for most of our "packages" of services), the services that you purchase will be released on a schedule related to your payments. The following examples illustrate most of the Payment Plan situations, but please call our office if you have any questions:
Q: Where can I find the detailed terms that apply to the services offered by I Drive Smart, including key state-mandated regulations?
A: The general terms that govern your relationship with I Drive Smart, including the maximum period to complete training, our refund policy, and other relevant items, can be found on our global Terms page: https://www.idrivesmart.com/terms.cfm
Additional disclaimers and terms that relate to particular services, including state-mandated regulations which can vary from state to state, can be found via these links